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Program Support Specialist

2 months ago

Richmond, Virginia, United States Virginia Department of Human Resource Management Full time
Job Summary

We are seeking a highly skilled Program Support Technician to join our team at the Virginia Department of Motor Vehicles. As a Program Support Technician, you will play a critical role in providing technical support and guidance to customers, responding to inquiries, and participating in program initiatives to enhance work center processes.

Key Responsibilities
  • Provide technical support and guidance to customers via telephone, written, and Internet correspondence
  • Respond to and resolve routine and non-routine licensing inquiries
  • Participate in program initiatives to enhance work center processes and expedite production
  • Determine applicant eligibility for a Virginia driver's license or commercial driver's license
  • Advise citizens of requirements in writing or by telephone and update automated records in a timely manner
Requirements
  • High school diploma or equivalent
  • Knowledge of business English and mathematics
  • Excellent verbal and written communication skills
  • Ability to analyze and explain accurate and complete information based on federal/state laws and regulations and DMV policies
  • Experience managing multiple tasks and priorities efficiently
Working Conditions

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal background check will be required on selected applicant(s). During your employment with DMV as a condition of employment, DMV will be alerted of any moving violation convictions including suspension of license.