Digital Fraud Project Lead

3 weeks ago

Florence, Kentucky, United States Citigroup Inc Full time
Fraud Risk Officer - Digital Channels

The Fraud Risk Officer - Digital Channels is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Key Responsibilities:
  • Analyzes processes & controls, manages projects, and provides input in the definition of requirements/user stories associated to fraud risk mitigation solutions for Citi's customer facing digital offerings.
  • Acts as the primary point of contact to the Business leads and technology partners to drive solutions.
  • Maintains strong awareness of industry trends so these can be effectively communicated to Business partners and clients.
  • Evaluates risk & return, measures, and interprets results.
  • Evaluates potential technology enhancements that improve business controls and reduce impact to customer experience.
  • Supports the Control group in the evaluation and management of Global policies and standards.
  • Produces regular performance reporting for stakeholders to coordinate actions and mitigation plans.
  • Assesses the spectrum of risks and how those risks arise from new product offerings.
  • Identifies reputational risk and its operational/financial cause & effect. Manages situations that create risk & compliance considerations for Citi.
  • Takes responsibility for addressing problems, finding solutions and making prudent decisions.
  • Adopts proactive, not reactive, approach and offers creative solutions. Strives for continuous improvement.
  • Identifies MIS and data needs in the fraud risk environment.
  • Makes decisions in a timely manner, balancing a need for action with a need for analysis.
  • Identifies issues and outlines project scope. Probes beyond symptoms to determine the underlying causes of problems.
  • Functions as a lead contributor with significant knowledge of digital channel fraud risk exposure across broad department activities.
  • Understands online/mobile banking risks and control issues and can identify meaningful solutions.
  • Supports diversity by actively building and cultivating strong connections and partnerships across businesses/regions.
Qualifications:
  • Excellent written and verbal communication and strong interpersonal skills are required.
  • Direct experience and intimate knowledge of fraud risk management disciplines, online/mobile channel platforms and functionalities including digital fraud detection systems that leverage risk models, device print technologies, biometrics, and multi-factor authentication strategies.
  • Possesses strong institutional knowledge of internet/mobile banking technologies/platforms, functionalities, detection tools, existing and emerging fraud risks, and fraud mitigation solutions.
  • Working knowledge of Information Security risks and controls.
  • Strong analytical skills.
  • Strong communication skills that enable articulation of fraud needs to business and technology partners that result in viable solutions in a complex environment.
  • Ability to work independently and influence others.
  • Experience with Agile methodology principles.
  • Experience with use of JIRA use a plus.
Education:
  • Bachelor's/University degree, Master's degree preferred.

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