Membership Services Representative

3 days ago


Bonita Springs, Florida, United States YMCA of Southwest Florida Full time
Job Summary

We are seeking a highly motivated and customer-focused Membership Services Associate to join our team at the YMCA of Southwest Florida. As a key member of our membership services team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facilities.

Key Responsibilities
  • Greet and serve members and guests in a professional and courteous manner
  • Provide membership and program information to walk-in and phone customers
  • Conduct facility tours as needed
  • Answer telephones in a prompt and courteous manner
  • Provide all necessary information on phone messages taken and given to the correct individual or forward on voicemail
  • Receipt money transactions and program sign-ups
  • Enter receipt information correctly for membership and programs
  • Be accountable for all money collected during your shift
  • Prepare end-of-shift deposits and reports
  • Serve as a Check-Point when needed
  • Perform facility access control duties by checking member's cards, issuing locker keys, and entering visitors in the visitor computer program
Requirements
  • Excellent verbal and communication skills
  • Successfully complete State of Florida Criminal History Background Check requirements
  • One to two years prior customer service experience
  • Professional appearance and behavior
  • Able to prioritize and meet deadlines
  • Able to maintain confidentiality
  • Positive attitude
  • Must be a self-starter with high energy and a positive attitude
Certifications and Training Requirements
  • CPR and First Aid Certifications required
  • Completion of YMCA of the USA Child Abuse and Neglect class
  • Completion of the YMCA's Blood Borne Pathogens training
  • Staff Safety Requirements/Cleaning Protocols
  • Additional training classes as recommended by Supervisor

Salary: $12.00 to $14.66 per hour



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