Low Voltage Service Operations Manager
7 days ago
Job Summary
This is a leadership role that oversees the day-to-day activities of the service department, ensuring the delivery of high-quality services to customers. The successful candidate will be responsible for supervising a team of technicians, providing exceptional customer support, and driving business growth.
Key Responsibilities
- Direct supervision of service staff, including interviewing, hiring, and training employees.
- Preparation of work schedules, expediting workflow, and determining work procedures to ensure efficient service delivery.
- Management of day-to-day needs of service staff, including praise, motivation, and discipline.
- Monitoring of service calls to observe employees' demeanor, technical accuracy, and conformity to company policy.
- Recommendation of corrective services to address customer complaints.
- Delegation of work assignments, matching responsibility to employee, and providing recognition for results.
- Responsibility for employment training, disciplinary action, and performance reviews.
- Maintenance of records of all service calls and provision of accurate, detailed, and timely paperwork and reports to management.
- Scheduling of new installation inspections and disconnects, and communication of cancellations with other departments.
- Approval of time cards and oversight of the assignment of overtime for service employees.
- Review of all service SROs to ensure subscribers are properly billed for all chargeable service calls.
- Assistance with the identification and resolution of troublesome accounts.
- Building and maintaining working relations with the sales staff.
- Responsibility for providing superior customer support to key accounts.
- Assistance in formulating policies, procedures, and guidelines to drive business growth and professionalism of the service department.
- Ensuring compliance in service work with regulatory agencies and other external partners.
Additional Responsibilities
- Research and obtain information on position-specific training opportunities.
- Other duties as required or assigned by company management.
- Regular attendance is mandatory.
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