Low Voltage Service Operations Manager

7 days ago


Weymouth, Massachusetts, United States Jobot Full time
Job Description

Job Summary

This is a leadership role that oversees the day-to-day activities of the service department, ensuring the delivery of high-quality services to customers. The successful candidate will be responsible for supervising a team of technicians, providing exceptional customer support, and driving business growth.

Key Responsibilities

  • Direct supervision of service staff, including interviewing, hiring, and training employees.
  • Preparation of work schedules, expediting workflow, and determining work procedures to ensure efficient service delivery.
  • Management of day-to-day needs of service staff, including praise, motivation, and discipline.
  • Monitoring of service calls to observe employees' demeanor, technical accuracy, and conformity to company policy.
  • Recommendation of corrective services to address customer complaints.
  • Delegation of work assignments, matching responsibility to employee, and providing recognition for results.
  • Responsibility for employment training, disciplinary action, and performance reviews.
  • Maintenance of records of all service calls and provision of accurate, detailed, and timely paperwork and reports to management.
  • Scheduling of new installation inspections and disconnects, and communication of cancellations with other departments.
  • Approval of time cards and oversight of the assignment of overtime for service employees.
  • Review of all service SROs to ensure subscribers are properly billed for all chargeable service calls.
  • Assistance with the identification and resolution of troublesome accounts.
  • Building and maintaining working relations with the sales staff.
  • Responsibility for providing superior customer support to key accounts.
  • Assistance in formulating policies, procedures, and guidelines to drive business growth and professionalism of the service department.
  • Ensuring compliance in service work with regulatory agencies and other external partners.

Additional Responsibilities

  • Research and obtain information on position-specific training opportunities.
  • Other duties as required or assigned by company management.
  • Regular attendance is mandatory.


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