Operations Manager
3 days ago
We are seeking a highly skilled and experienced Operations Manager to lead our store's operational processes and deliver exceptional results. As a key member of our team, you will be responsible for driving sales and profits, protecting our assets, and providing a well-merchandised and well-stocked store experience for our customers.
Main Responsibilities- Operational Leadership: Assist the Store Manager in planning and executing store workload, ensuring compliance with Standard Operating Procedures (SOPs) and Company programs.
- Team Management: Lead and manage a team of well-trained team members to deliver a customer-centric shopping experience, achieve individual and team KPIs, and participate in performance management and talent development.
- Inventory Management: Manage and execute inventory management processes, including visual merchandising, feature space and seasonal layouts, and merchandise operations.
- Shrink and Safety: Manage and execute shrink and safety programs, including training and coaching team members.
- Customer Service: Provide exceptional customer service, including acknowledging customers, helping locate products, and providing solutions.
- Retail Management Experience: Proven experience in retail management leadership, with a focus on driving sales and profits, protecting assets, and delivering exceptional customer experiences.
- Leadership Competencies: Strong leadership competencies, including the ability to inspire and motivate team members, drive results, and promote a positive and respectful work environment.
- Physical Requirements: Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Public Retail Store Setting: Work in a public retail store setting, with a focus on delivering exceptional customer experiences and driving sales and profits.
Michaels is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We will provide reasonable accommodations to ensure equal access to employment opportunities.
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