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Service Operations Manager
2 months ago
At Sydenstricker Nobbe Partners, we are seeking a highly skilled Service Manager to lead our service department in Chillicothe, MO. As a key member of our team, you will be responsible for managing service operations to ensure customer satisfaction and maximize return on investment.
Key Responsibilities:- Communicate and enforce service department processes to ensure customer satisfaction
- Create annual location service department goals and budget, aligning with organizational objectives
- Execute service department marketing plan, working closely with corporate service manager and marketing manager
- Coordinate customer clinics, field days, and promotional events
- Schedule and assign jobs and work areas to employees, ensuring optimal skills utilization
- Review work orders for completeness and accuracy prior to customer billing
- Manage recruiting, staffing, and employee development activities for service staff
- Assist with training and development of service personnel, completing performance reviews
- Maintain knowledge of John Deere and competitive products
- 3+ years of experience in a service department, with a proven track record of meeting performance metrics
- Experience with off-road, construction, lawn, or heavy equipment
- Ability to operate vehicles, tools, and equipment for diagnostic purposes
- Basic computer skills, with experience using Service ADVISOR or other diagnostic repair tools
- Leadership and teamwork experience, with effective communication and analytical skills
- High School Diploma or equivalent, with an Associate's degree preferred
- Valid driver's license, with a CDL preferred