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Customer Service Representative

1 month ago

Chillicothe, Missouri, United States BTC Bank Full time
Job Description

About BTC Bank

BTC Bank is a community bank that values personal customer service. Our commitment to excellence in serving our friends and neighbors has been a cornerstone of our tradition. We support our local communities and are proud of our roots.

Work Location: This position will be based at our Chillicothe, MO location

Hours: 40 hours per week, 9am-6pm, including Saturday rotation

Job Purpose: Customer service representatives respond to customer inquiries via telephone and face-to-face meetings.

Duties and Responsibilities:

  • Assist customers with routine account-related requests such as funds transfers, automatic funds transfers, stop payments, and inquiries about bank deposit products and service charges.
  • Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
  • Cross-sell bank products and services based on customer needs.
  • Process necessary paperwork to rebate customer service charges.
  • Verify information on ATM/debit card applications.
  • Send exceptions to personal banking counselors for corrections.
  • Update the system with messages regarding ATM/debit cards and service charge rebates.
  • Balance customer checkbooks.
  • Perform customer requested research, including printing statement and check copies.
  • Input, maintain and/or delete ATM and debit cards within system.
  • Transfer funds to cover customer overdrafts as directed by bank operations.
  • Notify the research and adjustment coordinator of required adjustments as reported by customers.
  • Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
  • Distribute to customers and properly log all "hold statements" and check orders held by the bank.
  • Act as backup to the receptionist, ATM/debit card coordinator, and safe deposit vault attendant.
  • Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
  • Monitor the "bad address" report and attempt to track down customers and obtain updated information.
  • Assist the operations processing specialist by verifying the accuracy of document images.
  • Open, set timers, and close the safe deposit vault utilizing dual control.
  • Conduct call-backs to external check printing companies to verify customer information.
  • Process lockbox payments, including deposit preparation and daily report transmission.
  • Contact customers to obtain necessary signatures on items with missing or irregular signatures.
  • Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation, and general correspondence.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Previous cash handling experience preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements:

  • Manual dexterity, the ability to lift files and open filing cabinets.
  • Bending, stooping, or standing as necessary.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Must be able to communicate effectively with others.

To learn more about BTC Bank, visit www.btcbank.bank

EOE/Veterans/Disabled