Ooni Experience Team Member
3 weeks ago
About the Role
We are seeking a highly skilled and passionate Customer Support Specialist to join our Ooni Experience team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our customers worldwide.
Key Responsibilities
- Provide timely and effective support to customers via email, chat, and phone calls
- Help customers troubleshoot issues with their Ooni pizza ovens and provide solutions to resolve their queries
- Communicate with kindness and rigour internally with the Ooni team
- Contribute to the development of new support materials and processes to improve customer experience
- Stay up-to-date with product knowledge and provide expert advice to customers
Requirements
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Passion for delivering exceptional customer service
What We Offer
- A competitive salary of $35,000 per year
- 35 days of paid time off per year
- Enrolment into our 401k plan, plus medical, dental, and vision cover
- $620 per year to spend on your passion
- Great pizza every single day if you want it
- $1200 per year to spend on Ooni products, plus 50% discount on any other Ooni stuff
- Employee Assistance Programme
- Raising money for charity
About Ooni Limited
Ooni Limited is a fast-growing company that makes epic pizza ovens that cook awesome pizza in 60 seconds. We are passionate about delivering exceptional customer service and support to our customers worldwide. We are committed to creating a diverse and inclusive culture that values our employees and provides them with opportunities for growth and development.
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