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Blood Collections Team Supervisor

2 months ago

Peoria, Illinois, United States American Red Cross Full time
About the Role

We are seeking a highly skilled and experienced Team Supervisor to lead our Blood Collection team at the American Red Cross. As a key member of our operations team, you will be responsible for overseeing the daily activities of our blood collection staff, ensuring that all donors have a positive and safe experience.

Key Responsibilities
  • Leadership and Supervision: Supervise and train blood collection staff to ensure they are equipped to provide exceptional customer service and meet the highest standards of quality and safety.
  • Customer Service: Foster a culture of customer-centricity, ensuring that all donors feel valued and respected throughout their experience.
  • Operational Excellence: Drive results-oriented performance, ensuring that our blood collection operations are efficient, effective, and compliant with all relevant regulations.
  • Team Collaboration: Work closely with colleagues to create a positive and inclusive work environment, promoting teamwork and collaboration to achieve our goals.
Requirements
  • Education and Experience: Bachelor's degree or equivalent combination of education and work experience (four to eight years) in a related field, with a minimum of two years of supervisory/leadership experience.
  • Skills and Qualifications: Proven leadership and customer service skills, with the ability to work in a fast-paced environment and adapt to changing priorities. Basic computer skills and proficiency in Microsoft Office applications are required.
  • Physical Demands: Ability to lift, push, or pull heavy weights, and work in a variety of environments, including early mornings, late nights, weekends, and holidays.
What We Offer
  • Competitive Compensation: Starting salary $64,000/year, with opportunities for pay increases based on experience.
  • Benefits Package: Comprehensive benefits, including medical, dental, vision, and 401(k) with match, as well as paid time off and holidays.
  • Professional Development: Opportunities for growth and development, including paid phlebotomy training and leadership development programs.