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Contract Operations Coordinator

2 months ago

Anaheim, California, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

We are seeking a highly organized and detail-oriented Contract Operations Coordinator to provide administrative support to our Network Contract Operations team. This role will be responsible for managing incoming and outgoing mail, answering departmental phone lines, monitoring departmental email and Teams channels, and assisting the team in daily triage activities and special projects.

Key Responsibilities:

  • Manage incoming and outgoing mail, including review, sorting, digitizing, and routing to the appropriate team member.
  • Answer departmental phone lines, determining the essence of an inquiry and routing to the correct team member or providing requested information.
  • Monitor departmental email and Teams channels, responding to requests using internal resource systems.
  • Assist the team in daily triage activities and special projects, using departmental tools to ensure work is directed to the correct team member.
  • Work independently and act as a resource for others, coordinating activities as needed.

Requirements:

  • High School Diploma / GED or equivalent work experience.
  • 2+ years of relevant work experience in a managed care environment, such as an IPA, physician office, hospital administrative, or other healthcare-related industry.
  • Ability to work full-time between 8:00am and 5:00pm, including occasional overtime as needed.

Preferred Qualifications:

  • Provider Relations or Claims experience.
  • Prioritizes and organizes own work to meet deadlines.

What We Offer:

At Optum, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We are committed to creating a diverse and inclusive work environment that values and respects all employees.