Key Holder

3 weeks ago

Pasadena California, United States Anthropologie Full time
About the Role

We are seeking a highly motivated and customer-focused Key Holder to join our team at Anthropologie. As a Key Holder, you will play a key role in creating a welcoming and inclusive environment for our customers, while also supporting the store leadership team in driving sales and achieving business objectives.

Key Responsibilities
  • Customer Experience
    • Collaborate with the leadership team to cultivate a customer-centric environment where all customers feel valued and supported.
    • Take initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals.
    • Utilize technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
  • Leadership and Team Management
    • Actively participate in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
    • Exercise decision-making skills to support problem-solving and enhance each customer's experience.
    • Support the training of the associate team, including new hire onboarding.
  • Visual and Business Operations
    • Support daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborate with key partners to effectively facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
    • Assist store leadership in maintaining standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and concept updates within the store.
  • Communication and Relationships
    • Contribute to an inclusive work environment by actively listening to others and seeking different perspectives.
    • Check in with leadership to maintain communication and teamwork on completing store objectives; be open and responsive to feedback.
    • Provide insights related to the customer and employee experience and communicate feedback to Store Manager.
Requirements
  • Anthropologie brand fan
  • Leadership experience
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Eagerness to learn and grow within the organization

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