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Key Holder

2 months ago

Laguna Beach California, United States Free People Full time
Job Summary

A Key Holder at Free People collaborates with the management team to supervise store operations and lead an engaging environment for customers and team members. This role involves driving sales, building awareness of key metrics, and contributing to the development of others.

Key Responsibilities
  • Brand Ambassadorship: Acts as a brand ambassador and reflects the company values, partnering with the store leadership team to create an engaging experience that appeals to the Free People customer.
  • Sales Initiatives: Creates selling initiatives that enhance the customer experience, empowering the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
  • Omni-Channel Experience: Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
  • Leadership and Team Management: Acts as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service over tasks.
  • Store Environment and Customer Experience: Participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
  • Product Knowledge and Customer Interactions: Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
  • Visual and Business Operations: Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance.
  • Communication and Relationships: Supports an inclusive and people-first philosophy, engaging employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
Requirements
  • Love for the Free People brand
  • Leadership skills
  • Team player experience
  • Ability to work flexible hours
  • Eagerness to learn and grow within the organization