Hospitality Leader for Upscale Food and Beverage Experience

13 hours ago

Albuquerque, New Mexico, United States Downtowner at Arrive Albuquerque Full time

About Downtowner at Arrive Albuquerque

Downtowner at Arrive Albuquerque is a boutique hotel located in Downtown Albuquerque, offering a unique blend of modern southwestern-inspired charm and historic character. Our 137-room hotel is the perfect place to stay and explore the city.

As a Restaurant Manager, you will be responsible for overseeing the daily operations of our food and beverage outlets, including training and managing staff, inventory management, and ensuring exceptional guest experiences.

The Job Description

  • You will be the friendly face that enhances our guests' experience by bringing your own flavor to the table.
  • Making sure guests are having a fabulous time, from the moment they arrive until it's time to say goodbye.
  • Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars.
  • Learning our steps of service, products, menu, and systems inside and out.
  • Overseeing the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
  • Providing professional, friendly and engaging service that turns first-time visitors into regulars
  • Ensuring service standards are followed while actively supporting the entire restaurant team.
  • Handling any guest concerns quickly and professionally.
  • Balancing a combination of operational, administrative and team responsibilities throughout each shift-Maximizing revenue by communicating regularly with the Corporate F&B team to implement agreed upon strategies, practices and promotions.
  • Overseeing the execution of on-site events for private clients as well as public-facing special programming.
  • Communicating effectively with all departments to ensure that customer service needs and expectations are fulfilled.
  • Assisting with training, counseling, and scheduling all food & beverage team members.
  • Working directly with staff to ensure food and beverage quality, steps of service, and cleanliness are strictly adhered to.
  • Executing both opening and closing duties and maintaining an efficient, effective, and prioritized work schedule.
  • Maintaining inventory and its protocols and systems.
  • Refining staff processes and procedures to delight guests and create a team-focused, productive work environment for all
  • Assisting with the management of the departmental budget.
  • Developing and implementing cost-saving and profit-enhancing measures.
  • Working with the Corporate Director of Restaurants to implement menu changes and makes recommendations on menu items based on guest feedback.
  • Interviewing, selecting, training, counseling, managing, and scheduling of all Restaurant team members, both back of house, and front of house staff.
  • Working directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
  • Sending Weekly Email Reports to management and attend weekly management meetings.
  • Sending Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
  • Hosting front of house meetings every two months for AM + PM staff (Coordinate with the Corporate Director of Restaurants on agenda).
  • Reviewing, responding to, and distributing Restaurant Emails daily.
  • Managing online reservations system and communicate Reservations (phone & email).
  • Assisting with ordering all products necessary for successful service which can run the gambit from coffee and cocktail garnishes, to paper, ink, and paper clips.
  • Managing complimentary meals, service recovery comps, and discounting
  • Managing service staff tip log, ADP Time clock and POS.
  • Assisting with properly representing the bar by providing photos and videos during service for use on social media accounts.

Requirements and Qualifications

  • Familiarity with MS Office, Google Apps and other organizational computer tools.
  • Fluency in English both verbal and non-verbal preferred.
  • Provide legible communication and directions.
  • Compute basic arithmetic.
  • Perform job junctions with attention to detail, speed and accuracy.
  • Prioritize, organize, and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Work with minimal supervision.
  • Must be able to work a flexible schedule and shifts, including weekends and holidays.
  • Current Serv Safe Food Handler Certificate Required.
  • 3-5 years senior management experience in overall Food & Beverage operation, including banquets experience.
  • Requires mobility and prolonged standing, walking, bending and lifting up to 40 lbs.

Benefits

  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio.
  • Hands-on training with a nimble team.

$60,000 - $80,000 per year, depending on experience.

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