Insurance Professional
2 days ago
At Bluefire Insurance, we are seeking a highly skilled and experienced Insurance Agent to join our team. As an Insurance Agent, you will play a critical role in serving as a liaison between our company and our customers/agents.
Key Responsibilities:- Communicate effectively with external and internal customers to develop and maintain strong business relationships.
- Adhere to email and chat guidelines and metrics to provide excellent customer service.
- Underwrite new business auto applications and endorsements for eligibility.
- Process insured and agent requests via uploaded requests within Service Level Agreements (SLAs).
- Meet Quality Assurance (QA) and processing goals.
- Complete assigned policy suspense/tasks and other inventory within SLAs.
- Process policy rewrites and backdated endorsements.
- Run and process Motor Vehicle Reports (MVR), Highway Data Reports (HDR), Vehicle Identification Number (VIN), and other underwriting reports manually, when applicable.
- Ensure compliance with daily state filing requirements (SR22, SR26).
- Process DMV uploads.
- Review and update Renewals, Non-Renewals if ineligible.
- Document all policy transactions.
- Utilize expertise to identify areas to increase efficiency in the underwriting processes.
- Process Letters of Experience.
- Expert knowledge of state products and underwriting guidelines.
- Confidently assist other underwriters and customer experience team members.
- Effectively communicate with agents and insureds through verbal and/or written means.
- Complete special projects in a timely manner as instructed by supervisors.
- Assist and complete Department of Insurance (DOI)/Better Business Bureau (BBB) responses.
- Proactively pursue departmental goals and objectives.
- Assist in taking agent chats, when necessary.
- Minimum 2 years' experience with Property/Casualty underwriting or similarly related work experience.
- Meticulous attention to detail.
- Multitasker, able to switch between tasks quickly and efficiently.
- Ability to work independently or on a team.
- Ability to be objective and make good decisions based on experience.
- Insurance experience.
- Bilingual preferred.
- P&C Producer License a plus.
- Demonstrates well-developed computer skills (internet, email, word processing, spreadsheets, hardware, typing).
- Strong time management and decision-making skills.
- Passion for achieving team-centered goals and objectives.
- Ability to meet and manage multiple objectives simultaneously.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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