Financial Services Representative

1 day ago


Gig Harbor, Washington, United States Harborstone Credit Union Full time

About the Role:

We are seeking a Financial Services Representative to join our team at Harborstone Credit Union. As a trusted financial partner, you will help members achieve smart financing plans and set savings goals to manage their everyday banking and achieve financial wellbeing.

Key Responsibilities:

  • Making informed decisions for lending, deposit, and service charge requests
  • Effective communication in person, by phone, or digitally
  • Performing general account maintenance and ensuring member account information is accurate and up-to-date
  • Managing member concerns and understanding escalation processes
  • Completing teller transactions and maintaining cash drawers within prescribed limits

Requirements:

  • Demonstrating problem-solving and critical thinking skills
  • Knowledge of credit cards and ability to identify member needs
  • Embodying Member Experience behavior expectations and utilizing related tools
  • Familiarity with Harborstone's partnerships and processes
  • Developing a growth mindset to continuously improve

Compensation:

  • Minimum salary: $19.60 per hour
  • Maximum salary: $28.00 per hour
  • Average salary: $21.00-$22.40 per hour


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