Payroll Support Assistant

4 days ago


Layton, Utah, United States University of California-Davis Full time
Job Summary

Under the general supervision of the Payroll Supervisor, provide essential general administrative support to the Payroll unit team members. Serve as the front-line contact for the Central Payroll Office, answering phone calls and responding to high-volume email messages. Screen and route callers and in-person visitors to payroll specialists and managers.

Key Responsibilities
  • Team Support and Customer Service: Provide exceptional customer service to employees, responding to inquiries and resolving issues in a timely and professional manner.
  • Payroll Deduction Processing: Process payroll deductions, including union deductions, updates, and new loan payments.
  • Stale Dated Payments: Process and reconcile stale dated payroll checks and expedite weekly cash collections deposits.
  • Student Assistant Front Desk Supervision: Supervise student employees, providing training, direction, and oversight of their daily workload.
  • Other Duties as Assigned: Perform other administrative tasks as assigned by the Payroll Supervisor.
Requirements
  • Experience providing front-line customer service in a high-volume, fast-paced administrative office environment.
  • Experience with general office equipment, including multi-line telephones, calculators, copiers, and fax machines.
  • Experience utilizing a Human Resource Information System (HRIS) and enterprise financial information systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with administration, staff, visitors, and volunteers.
  • Ability to analyze complex information and derive logical conclusions to provide sound recommendations.
Preferred Qualifications
  • Experience creating and maintaining accurate spreadsheets and using technical terminology properly.
  • Experience working in a fast-paced, deadline-driven environment with heavy workloads and conflicting priorities.
  • Ability to work independently and as part of a team, with excellent time management and organizational skills.

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