Scheduling and Care Management Specialist

3 days ago


Merrillville, Indiana, United States Right at Home Merrillville, IN Full time
Schedule Manager Position Overview

We are seeking a highly organized and proactive Scheduling Manager to join our team at Right at Home Merrillville, IN. This role involves developing and communicating caregiver schedules, supervising caregivers, and ensuring the highest level of home care quality in northwest Indiana.

About the Job:

This position requires excellent time management skills, attention to detail, and the ability to multitask effectively. The ideal candidate will be proficient in scheduling software and have experience working with caregivers and clients.

Key Responsibilities:
  • Develop, coordinate, manage, and maintain all client/caregiver schedules using ClearCare scheduling software.
  • Consult with management to ensure schedules are appropriate to meet client needs.
  • Review caregiver skill set, availability, preferences, and geographic information to appropriately match caregivers with existing and new clients.
  • Adjust schedules as needed when changes in clients conditions warrant increases or decreases in service or changes to regular schedules. Document all changes as needed.
  • Triage phone calls, communicating with office staff and caregiving staff to ensure client needs are met.
  • Notify management of quality assurance issues promptly.
  • Conduct caregiver performance reviews uphold company policy, and conflict resolution.
  • Must be available to work on-call hours and some weekends.
  • Other duties as assigned.
Requirements:
  • Preference will be given to those with 2+ years prior home care/home health scheduling experience.
  • Experience with scheduling and/or care coordination, preferably as a scheduler, staffing coordinator or care manager in home care or home health.
  • Must have a smartphone and be proficient with software required to complete and manage tasks.
  • Valid driver's license, current auto insurance and reliable transportation.
  • An ability to travel within NW Indiana (Lake, Porter and LaPorte County).
  • Annual TB testing, background check, drug/alcohol screening will be required.
  • High school diploma required.
What We Offer:
  • A competitive salary range of $60,000 - $70,000 per year.
  • Annual bonuses based on performance.
  • Paid time off.
  • Training and development opportunities.

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