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Universal Banking Specialist

1 month ago

Brentwood, California, United States SafeAmerica Credit Union Full time
Job Summary

The Universal Banker, also known as our Financial Services Representative, plays a vital role in the branch, assisting and educating members on self-service banking options, processing transactions accurately and efficiently, and delivering exceptional service by understanding and meeting members' needs.

This role involves standing and serving members in a typical transaction-based environment, while also spending time in a platform service environment, building strong relationships with members and resolving issues or concerns, contributing to SafeAmerica Credit Union's growth and success.

The ideal candidate will possess excellent interpersonal skills, effective communication, and a friendly attitude, with the ability to handle and resolve a variety of situations impacting members' financial lives.

This role requires prior customer service experience and confidence in communicating with members about products and services, with reliability, dependability, availability, and flexibility to occasionally travel to other branch locations as needed.

Key Responsibilities
  • Exceed member expectations through efficient, proactive, and accurate service by actively listening and assessing their needs, explaining features and benefits, and ensuring first-time resolution of member concerns.
  • Interact with members in the branch lobby to assist, educate, and train on conducting self-service transactions (mobile, online, and ATM).
  • Open new memberships and/or cross-sell additional products and services, including loans for new and existing members, and assist members with automated services, staying up-to-date on latest changes in products, services, consumer protection laws, rate changes, and Credit Union policies and procedures.
  • Serve members' financial needs in-person and at times via phone, fulfilling requests, answering inquiries, completing transactions, resolving problems, maintaining databases, and providing information and education regarding Credit Union services.
  • At times, handle teller transactions as necessary or required in the branch.
Requirements
  • Prior experience in a sales and service environment.
  • Highly motivated self-starter with an intense focus on achieving results, conveying a sense of urgency to achieve business goals and exceed expectations.
  • Contribute toward creating solutions to challenges that impact the team while maintaining a focus on productivity.
  • Demonstrate energy and a desire to succeed, follow through on commitments, and push self and others to deliver exceptional results.
  • Demonstrate empathy and ownership, striving to make another's experience better.
Knowledge and Skills
  • Knowledge of banking products and services.
  • Knowledge of general banking policies, programs, procedures, and financial practices, with the ability to explain financial concepts, policies, and procedures clearly and succinctly to others.
Technical Knowledge
  • Competence in personal computer skills working in a Windows environment, with particular knowledge of word processing and spreadsheet applications, with the ability to quickly learn specialized software applications.
  • Ability to calculate figures and amounts, such as discounts, interest, commissions, and percentages, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Physical Abilities
  • The ability to compare and continuously be alert, use judgment, and be patient, with the continuous need to use auditory perception, memory, and reasoning ability.
  • The employee must occasionally lift or move up to 25 pounds, with specific vision abilities required, including close vision, distance vision, and the ability to adjust focus.
Why Work With Us?

SafeAmerica Credit Union offers a full range of benefits and competitive compensation to support the financial and personal needs of our employees and their families, including paid time off, 10 holidays per year, 401(k), traditional pension plan, incentive and bonus programs, Employee Assistance Program (EAP), medical, dental, and vision plan coverage, life insurance, dependent and health care reimbursement accounts, and employee discounts on our products, a casual dress code, rewards and recognition program, and employee referral program.