Medical Case Management Director
4 weeks ago
At Apicha Community Health Center, we are seeking a highly organized and professionally minded Medical Case Management Manager to join our team in Manhattan. As a key member of our healthcare operations team, you will be responsible for overseeing the day-to-day operations of our medical case management staff, ensuring that issues and concerns encountered by patients are resolved in a timely and professional manner. Your expertise in project management, quality assurance, and quality improvement will be essential in driving the smooth operation of our medical case management program. If you are passionate about helping others and have a strong commitment to our mission and values, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Provide day-to-day operation oversight of the medical case management staff
- Ensure that issues/concerns encountered or raised at/by the patients are resolved
- Create and maintain up-to-date clinical supervision logs
- Perform quality assurance and quality improvement activities
- Facilitate on-going care team communication for betterment of patients
- Advanced degree in a related field (health, nursing, mental health, or public health) with 3 years of full-time experience in a related field required
- Two (2) years of supervisory experience to paid staff preferred
- Experience working with target populations (individuals with Serious Mental Illness, substance use disorders, immigrants, LGBT, and/or high risk of or living with HIV/AIDS) strongly preferred
- UAS-NY certification required within 1 month of hire
- Appreciation of and commitment to Apicha's mission and values
- Excellent MS Office skills (Outlook, Word, Excel, PowerPoint)
- Ability to work effectively in both a collaborative and individual setting
- Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and culturally competent in representing Apicha CHC
- Excellent customer service skills to assist in resolving any issues
- Strong verbal and written communication skills – for both internal and external communications
We offer a competitive employee benefits package, including 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program, and more. We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation.
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