Delivery Experience Coordinator
4 weeks ago
We are a leading food distributor to K-12 schools in the United States, committed to providing exceptional customer service. Our employees are the backbone of our success, and we're looking for talented individuals to join our team.
**Job Overview:**
The Transportation Supervisor is responsible for overseeing delivery activities and dispatching personnel, equipment, and services in a safe, efficient manner, ensuring high levels of driver safety, productivity, and customer satisfaction.
Main Responsibilities:
- Supervise, train, and retain a pool of professional drivers, ensuring compliance with safety and Hours-of-Service rules.
- Analyze routes and recommend changes to improve efficiency, reduce costs, and increase customer satisfaction.
- Conduct evaluations, appraise performance, and ensure drivers provide excellent customer care, work safely, and conduct timely equipment inspections.
- Dispatch, direct, plan, and coordinate daily operational activities, ensuring optimal utilization of resources and on-time departures.
- Develop drivers' knowledge of products and customer etiquette to deliver an exceptional experience.
- Maintain safety and sanitation standards for vehicles, ensuring complete checklists and DVIRs.
- Participate in drivers' meetings, relay information, and monitor safety compliance.
- Work with the Transportation Manager to monitor drivers' productivity goals and performance, coaching those who fall below expectations.
- Handle team member issues, including coaching, feedback, and disciplinary actions, using detailed oral and written communications.
What We Offer:
- A competitive salary package, including health insurance, 401(k), and paid time off.
- Opportunities for growth and development within the company.
- A dynamic work environment with a team-oriented culture.
- The chance to make a real difference in the lives of our customers and colleagues.
Salary Estimate: $80,000 - $100,000 per year, depending on experience.
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