Delivery Experience Coordinator

4 weeks ago


Ontario, California, United States Gold Star Foods Full time
About Gold Star Foods

We are a leading food distributor to K-12 schools in the United States, committed to providing exceptional customer service. Our employees are the backbone of our success, and we're looking for talented individuals to join our team.

**Job Overview:**

The Transportation Supervisor is responsible for overseeing delivery activities and dispatching personnel, equipment, and services in a safe, efficient manner, ensuring high levels of driver safety, productivity, and customer satisfaction.

Main Responsibilities:

  • Supervise, train, and retain a pool of professional drivers, ensuring compliance with safety and Hours-of-Service rules.
  • Analyze routes and recommend changes to improve efficiency, reduce costs, and increase customer satisfaction.
  • Conduct evaluations, appraise performance, and ensure drivers provide excellent customer care, work safely, and conduct timely equipment inspections.
  • Dispatch, direct, plan, and coordinate daily operational activities, ensuring optimal utilization of resources and on-time departures.
  • Develop drivers' knowledge of products and customer etiquette to deliver an exceptional experience.
  • Maintain safety and sanitation standards for vehicles, ensuring complete checklists and DVIRs.
  • Participate in drivers' meetings, relay information, and monitor safety compliance.
  • Work with the Transportation Manager to monitor drivers' productivity goals and performance, coaching those who fall below expectations.
  • Handle team member issues, including coaching, feedback, and disciplinary actions, using detailed oral and written communications.

What We Offer:

  • A competitive salary package, including health insurance, 401(k), and paid time off.
  • Opportunities for growth and development within the company.
  • A dynamic work environment with a team-oriented culture.
  • The chance to make a real difference in the lives of our customers and colleagues.

Salary Estimate: $80,000 - $100,000 per year, depending on experience.



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