Customer Service Representative Dispatcher
1 month ago
- Responding to customer inquiries and resolving issues via phone, email, or in-person
- Providing detailed information about our products and services, including features, benefits, and usage guidelines
- Troubleshooting and resolving technical issues related to our products and services
- Documenting and updating customer records to ensure accurate and up-to-date information
- Developing and maintaining a comprehensive knowledge base of our products and services to ensure expert-level support
Qualifications
To be successful in this role, you'll need:
- Previous experience in customer service, sales, or a related field
- Excellent communication and interpersonal skills, with the ability to build rapport with clients
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues
- A positive and professional demeanor, with a focus on delivering exceptional customer experiences
- Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
About Us
At Dodrill Comfort & Energy Solutions, we're a locally owned and industry-leading company that offers residential homeowner's products and services for HVAC, Indoor Air Quality, Insulation, and Energy Savings. Our team is dedicated to providing exceptional support and service to our customers, and we're looking for a skilled Customer Service Representative Dispatcher to join our team.
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