Dealer Client Experience Manager
7 days ago
Job Summary:
Origence is seeking a highly skilled Dealer Client Experience Manager to enhance, service, and monitor business relationships with existing Dealer clientele. The ideal candidate will maintain and develop relationships with dealers in a defined area to increase CUDL Dealer Portal features usage, product penetration, product retention, lender penetration, and market share based on management-directed business plans and objectives.
Key Responsibilities:
* Foster and enhance relationships with dealers at multiple levels within the sales management vertical through in-person visits to create an excellent dealer experience with CUDL.
* Train dealer personnel in gaining a better understanding of individual lender programs to increase dealer portal usage and greater lender penetrations.
* Consult with existing dealers regarding AutoSMART and various Digital Retail marketing products to assist dealers in better positioning themselves within their market.
* Encourage a strong partnership between dealers and lender clientele.
* Collaborate with the Client and Product Support team, Lender Experience team, and Internal Dealer Experience team on targeted joint dealer visits, dealer account servicing needs, and providing dealer/lender market feedback.
Requirements:
* Three years of successful experience in indirect auto finance or automotive digital retail marketing.
* Excellent oral, written, presentation, and analytical skills.
* Ability to work independently with a high level of initiative and organize, prioritize work, meet deadlines, and established goals.
* Specialized problem-solving and trouble-shooting skills in the dealer business model.
* Excellent internal and external customer service skills.
* Proficient with Microsoft Office programs, including Word, Excel, and PowerPoint.
* Ability to travel and work daily in a vehicle while visiting and servicing dealer clients.
Perks and Benefits:
* Flexible working environment.
* Paid Time Off.
* 401k (8% match).
* College tuition benefits/tuition reimbursement.
* Good benefits options.
* Company culture with cultural and holiday celebrations, theme days, monthly townhalls, and quarterly company meetings.
* Participation in the company fleet program.
Compensation:
The starting salary range for this full-time position is $65,000 - $80,000 per year, with total compensation up to $90,000 - $100,000+ per year and a company car. Base pay will consider internal equity, candidate's geographic region, job-related knowledge, and experience among other factors. Origence maintains a highly competitive compensation program.
Equal Opportunity Employer:
Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individual's qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other category protected by federal, state, or local law.
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