Banking Center Manager II

3 weeks ago

Kansas City, Missouri, United States Dickinson Financial Corporation Full time
Job Description

This position is located in a retail banking setting.

Summary

A Banking Center Manager II is an expert educator responsible for the overall success of the assigned banking center. They provide periodic management support for other banking centers.

Key Responsibilities

  • Deliver a Fast, Easy, and Personal client experience consistent with company standards with each client and associate interaction.
  • Measure and manage sales based on daily/monthly/quarterly/annual budgeted goals.
  • Market bank products to target clients inside and outside the banking center by contacting potential clients, businesses, and community and civic organizations to promote goodwill and generate new business.
  • Provide community education outreach to fulfill CRA commitments as directed by the company.
  • Be a digital expert in educating clients and associates in our digital banking platform.
  • Observe and coach through role play, mentoring, and motivating staff on a consistent basis through weekly O3 meetings, and as needed for improvement of individual performance.
  • Implement all banking center procedures and delegates the same, as necessary, to ensure profitable and secure business.
  • Ensure banking center premises constitute a safe work environment that promotes a positive bank image.
  • Ensure confidentiality of client and associate information by practicing all security processes.
  • Responsible for knowing, following, and ensuring all banking center associates' adherence to all bank policies and procedures and applicable state and federal laws.
  • Promote an ethical environment by modeling integrity and requiring ethical behaviors of all associates.
  • Supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate.

Requirements

  • High school diploma, GED, or equivalent is required; Bachelor's degree preferred.
  • 1-year banking center experience; experience with DFC banks is preferred.
  • 1-year management/supervisory experience required.
  • Sales or networking experience required; sales and marketing aptitude required.
  • Proven track record of business development skills.
  • Strong written and verbal communication skills.
  • Basic math and counting skills.
  • High emotional intelligence with proven ability to motivate and coach others.
  • Must be able to multi-task and be comfortable with on-the-job training.
  • Proficiency with common computer programs (i.e. Windows, MS Office, email, etc.).
  • Thorough understanding of retail banking loan and deposit products.
  • Ability to travel outside of the banking center within the local area, up to 20%, is required.
  • Ability to be NMLS licensed and registered.

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