Senior Escalations Team Leader

5 days ago


Phoenix, Arizona, United States Wells Fargo Full time
About this Opportunity

We are seeking a seasoned Senior Escalations Team Leader to join our Consumer Lending Operations team. In this role, you will be responsible for leading a team of supervisors and managers in responding to customer complaints and inquiries.

Key Responsibilities
  • Manage and develop teams to achieve goals and objectives
  • Identify opportunities for process improvement and develop service standards
  • Direct managers to accomplish goals and resolve complex problems
  • Develop policies and procedures to ensure compliance with regulations
  • Collaborate with supervisors to monitor issues and ensure quality
  • Manage allocation of resources to meet commitments
Requirements

To be successful in this role, you will need:

  • 6+ years of experience in Customer or Investor-facing roles
  • 3+ years of management experience
  • Strong analytical skills and attention to detail
  • Able to create and improve processes through strategic thinking
Benefits

This role offers a competitive salary range of $100,000 - $140,000 per year, depending on location and experience. Additionally, you will have the opportunity to work in a hybrid environment and travel up to 25% of the time.

Locations

We have locations in West Des Moines, IA; Phoenix, AZ; and Charlotte, NC. Relocation assistance is not available for this position.



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