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Client Support Specialist

2 months ago

Canby, Oregon, United States Milegon LLC Full time
Job Overview

SUMMARY
Engage with both current and prospective clients through various communication channels to deliver outstanding client support by addressing concerns, facilitating effective solutions, and ensuring a high level of service.

KEY RESPONSIBILITIES include, but are not limited to:

  • Creating and managing quotes for clients.
  • Interacting with clients and accurately inputting their information into the system.
  • Resolving preliminary client file discrepancies.
  • Addressing ongoing client issues efficiently.
  • Managing material-related inquiries from clients.
  • Providing direct assistance to Program Management and Sales teams.
  • Responding to client emails and verbal inquiries.
  • Utilizing our website to troubleshoot client issues and demonstrating proficiency in Microsoft Office applications, including Excel, Word, and Outlook, along with the ability to learn various manufacturing software.
  • Monitoring performance metrics.
  • Collaborating effectively within a team, demonstrating creativity, and striving for excellence in service delivery.
  • Participating in team activities and initiatives.
  • Maintaining a tidy and safe work environment.
  • Exhibiting a positive and reliable attitude as a member of the client support team.
  • Adapting to changes and supporting team transitions.
  • Contributing to problem-solving discussions and showcasing strong communication skills.
  • Attendance is crucial as the role requires on-site presence.
  • Overseeing internal projects, processing sales orders, managing credits, and handling return material authorizations.
  • Managing forecasts effectively.

QUALIFICATIONS

To excel in this role, candidates must meet the following requirements:

  • A high school diploma or equivalent is required; some college education is preferred, along with two years of relevant experience or a combination of education and experience.
  • A positive attitude and respect for others.
  • Exceptional client service skills with the ability to tailor support to individual needs.
  • Ability to work autonomously as well as collaboratively.
  • A proactive approach to identifying and addressing client needs.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office and a willingness to learn new software.
  • Ability to thrive in a fast-paced environment and meet deadlines.
  • Professional demeanor when interacting with clients and colleagues.
  • Commitment to continuous learning and retention of new service knowledge.
  • Efficiency and accuracy are essential for this position.
  • Availability for overtime as required.

LANGUAGE PROFICIENCY

Ability to read, speak, and comprehend English for effective communication and understanding of internal documentation.

MATH SKILLS

Basic mathematical skills are necessary for performing calculations and interpreting performance graphs.

REASONING ABILITY

Capability to assess product quality based on written documentation.

OTHER REQUIREMENTS

  • Must possess the legal right to work in the United States.

PHYSICAL DEMANDS

This position requires frequent standing, walking, sitting, and using hands for various tasks. Occasionally, it may involve stooping, kneeling, or lifting up to 30 pounds. Vision requirements include the ability to see both close and far, as well as color and depth perception.

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

MILEGON LLC IS AN EQUAL OPPORTUNITY EMPLOYER