Business Operations Manager

2 weeks ago


Chicago, Illinois, United States PeopleShare Full time
Job Summary:

As a Business Operations Manager at PeopleShare, you will be responsible for overseeing the daily operations of a small to medium-sized site, managing a small team, and ensuring the quality of operations. This role requires strong leadership and organizational skills, as well as the ability to assess talent, staff career development, and conduct performance management activities.

Key Responsibilities:
  • Manage daily operations of the site, including contracted services such as copy services, courier services, and managed print services.
  • Assess talent and staff career development, and conduct performance management activities with support from assigned leadership.
  • Improve quality of operations by implementing effective management of RICOH Service Excellence tools.
  • Ensure customer satisfaction by creating and maintaining a customer-focused environment, conducting regular end-user feedback and customer satisfaction surveys.
Requirements:
  • 3-5 years of work experience in a related field (B2B and/or technical).
  • Previous 2 years of managerial work experience strongly preferred.
  • Previous 3-5 years Customer facing work experience required.
  • Demonstrated high level knowledge and understanding of technology.
What We Offer:
  • Weekly pay through direct deposit.
  • Coaching to help you ace your interview.

PeopleShare is an equal opportunities employer and welcomes applications from all qualified candidates.



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