Business Operations Manager
4 weeks ago
At Value City Furniture, we're committed to providing our customers with an exceptional shopping experience. As an Assistant Manager, you'll play a key role in helping us achieve this goal. This leadership position is responsible for people development, expense management, and driving operational aspects of the business.
Key Responsibilities:
- Embodies our values: Adventure Guides, Serve Others, and Own It
- Assists in hiring, training, and retaining high-quality team members who exhibit our values
- Develops internal talent and attracts external talent to ensure a deep talent bench
- Coaches proper behaviors to support a world-class selling organization
- Manages office and warehouse payroll within budgeted guidelines
- Eliminates non-productive deliveries by utilizing best practices
- Provides feedback and innovative ideas to the Store Manager on building a more profitable operation
- Ensures proper execution of best practices related to the delivery process
- Ensures appropriate staffing levels in customer service and warehouse positions
- Partners with the human resources team to stay on top of all training, development, and legal requirements
Requirements:
- Bachelor's degree or equivalent combination of education and experience
- 2+ years of leadership experience
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and team members
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Proven experience in strategic and organizational development, including the ability to attract, develop, and retain best-in-class talent
- Ability to prioritize and execute tasks in a high-pressure environment
- Proficient in business-related technology systems
- Track record of servant leadership; serving others and putting team goals first
- Owner's mindset; takes ownership over everything within scope of responsibility while still empowering others to do the same
- Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job
- Proactive approach; identifies and solves problems
- Adaptability; flexible to changing market forces and shifting priorities
- Experience managing change in large and complex environments
- Ability to break down complex ideas and communicate them in simple and easy-to-understand ways
- Demonstrated ability to coach and develop others to higher levels of performance
- Demonstrated ability to drive results in a leadership role
- Desire to continuously improve
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