Night Audit Representative

1 week ago


Coeur d'Alene ID USA, United States Coeur D'Alene Resort Full time
Job Summary

The Coeur d'Alene Resort Front Desk Night Audit is a key role that represents the first point of contact with guests. This position handles all stages of a guest's stay, from registration to departure.

Key Responsibilities
  • Register and book guests in and out of their rooms, while accommodating any special requests.
  • Upsell guest rooms by sharing available alternatives and options.
  • Perform general reception duties, including greeting guests as they arrive and depart.
  • Check other's work and correct mistakes.
  • Handle incoming phone calls and take new reservations when necessary.
  • Check in and out multiple guests per day.
Requirements
  • Ability to multitask and work in a fast-paced environment.
  • Must be able to sit for extended periods of time at a keyboard.
  • Ability to get up and down frequently to retrieve guest registration packets, vouchers, and file necessary paperwork.
  • Good cognitive skills in reading, proofreading, and problem-solving/reasoning to assist in addressing a wide variety of guest requests.
  • Basic math and money handling skills.
  • Good corrected vision to read a computer screen and verify data entries.
  • Professional office appearance and a neat, crisp demeanor.
  • Outgoing, positive, and enthusiastic attitude.
  • Ability to provide efficient, courteous service to guests.
  • Convey a calm and organized disposition even when busy.
  • Able to interact with upset guests.
  • Maintain a professional posture during service.
  • Work as a part of a team.
Benefits
  • Employee meal program.
  • FREE parking.
  • Uniform provided with in-house laundry.
  • Medical, dental, vision, and life insurance.
  • Flexible reimbursement plan.
  • 401K plan with a 2% match and 4% contribution from the team member.
  • PTO: 6 months gets 7 PTO days, 1 year gets 10 PTO days, 2-4 years gets 15 PTO days, and 5+ years gets 20 PTO days.
  • Holiday pay: hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.
  • Employee discounts at the Spa, Hagadone Restaurants and Lounges, and Verizon Wireless.


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