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Night Audit Associate

2 months ago

Lakewood CO USA, United States Five Senses Hospitality Associates Full time
Job Summary

We are seeking a skilled Night Audit Associate to join our team at Five Senses Hospitality Associates. As a Night Audit Associate, you will be responsible for providing exceptional guest service and ensuring the smooth operation of our front desk during night shifts.

Key Responsibilities
  • Provide professional and courteous hospitality to guests and team members
  • Check guests in and out, advising them on hotel amenities and services
  • Anticipate and meet guests' needs, offering services before they are requested
  • Prepare the night audit package according to property-specific best practices and brand standards
  • Manage guest concerns and resolve issues to their satisfaction, while maintaining business objectives
  • Maintain an organized work area and follow up with guests and team members as needed
  • Show patience and a willingness to help and support guests with their requests
  • Be aware of Guest Service Scores and understand your role in ensuring guest satisfaction
Requirements
  • Previous front desk experience
  • High school diploma or equivalent
  • Experience in customer service
  • Strong problem-solving and conflict resolution skills
  • Willingness to work overnight shifts and independently to accomplish tasks
  • Strong written and communication skills, with additional language a plus
What We Offer
  • Opportunity to grow your career and develop through structured development programs
  • Competitive medical, dental, and vision benefits
  • Wellness and commuter stipend
  • Vacation PTO plan and paid sick days
  • 7 paid holidays
  • Free nights at our hotels
  • Monthly fun and recognition
  • Daily pay (RAIN)
Equal Employment Opportunity

Five Senses Hospitality Associates provides equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

We comply with applicable state and local laws governing nondiscrimination in employment and expressively prohibit any form of workplace harassment.