Care Coordinator Home Care Scheduler

6 days ago

Palmer, Massachusetts, United States O'Connell Care at Home Full time

O'Connell Care at Home is seeking a highly skilled and organized Care Coordinator (Home Care Scheduler) to join our team. The ideal candidate will have a passion for helping people and be able to maintain a positive attitude in chaotic situations.

Key Responsibilities:

Supervise and manage field staff, building and maintaining their schedules and managing changes with little to no notice.

Communicate and document schedule changes, incidents, and other encounters promptly and accurately.

Select caregivers for clients based on their care plans and the caregivers' skills, availability, and other attributes.

Provide excellent customer service, compassion, and professionalism in all internal and external interactions.

Develop and maintain exceptional relationships with caregivers to foster their capacity to provide the best possible care for clients.

Participate in the on-call rotation, including nights and weekends as well as some holidays.

Work productively with Corporate Operations to ensure accuracy of details for payroll, billing, and human resource related issues.

Tracks and reports to the Office Manager all call outs, concerns, and inappropriate behavior in a timely manner.

Assist with the interviewing and hiring of caregivers.

Requirements:

Must be at least 18 years of age and have a high school diploma or equivalent.

Bilingual (Spanish/English).

2 years of experience in an office environment; home health care experience preferred.

Must be able to work in office Monday – Friday 8AM-4:30PM as well as participate in the on-call rotation.

A strong attention to detail and consistently accurate in the work you do.

Comfortable using various Microsoft-based computer applications and our internal databases.

Establish and maintain good working relationships and communication with stakeholders, colleagues and field staff.

Maintain confidentiality with all employee and client information.

Professional in attitude, demeanor, and dress.

Possess a positive attitude, a willingness to learn, with a desire to be an effective member of the team.

Cognitive skills as related to the position.

Reliable internet service at home when required due to inclement weather or other circumstances.

O'Connell Care at Home is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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