Care Coordinator Home Care Scheduler

1 day ago

Palmer, Massachusetts, United States O'Connell Care at Home Full time
About O'Connell Care at Home

We are a growing business that values a family-oriented culture and is looking for a dedicated Care Coordinator to join our team in Holyoke.

Job Summary

We are seeking a highly organized and detail-oriented Care Coordinator to supervise and manage our field staff, build and maintain schedules, and provide excellent customer service to our clients and caregivers.

Key Responsibilities
  • Supervise and manage field staff, ensuring timely and accurate scheduling and communication.
  • Select caregivers for clients based on their care plans and skills, availability, and other attributes.
  • Provide exceptional customer service, compassion, and professionalism in all internal and external interactions.
  • Develop and maintain relationships with caregivers to foster their capacity to provide the best possible care for clients.
  • Participate in the on-call rotation, including nights and weekends, and work productively with Corporate Operations to ensure accuracy of details for payroll, billing, and human resource related issues.
Requirements
  • Bilingual (Spanish/English) and at least 18 years of age.
  • 2 years of experience in an office environment, with home health care experience preferred.
  • Strong attention to detail and ability to work accurately in a fast-paced environment.
  • Comfortable using Microsoft-based computer applications and internal databases.
  • Establish and maintain good working relationships and communication with stakeholders, colleagues, and field staff.
  • Maintain confidentiality with all employee and client information.
  • Professional in attitude, demeanor, and dress.
What We Offer
  • Competitive pay rate.
  • Paid time off.
  • Employer-sponsored Health, Dental, Vision, and 401K.

If you are a motivated and detail-oriented individual who is passionate about helping others, we encourage you to apply for this exciting opportunity to join our team at O'Connell Care at Home.

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