Service Operations Manager

7 days ago


New York, New York, United States EMCOR Group Full time
Job Summary

The Service Operations Manager plays a critical role in ensuring the smooth operation of our field services. As a key member of our team, you will be responsible for coordinating and dispatching our technicians to ensure timely and efficient service delivery.

We are seeking an experienced professional with strong customer service skills and a proven track record in dispatching and coordination. Your ability to multitask, prioritize tasks, and communicate effectively will be essential in this role.

In addition to your technical skills, you will have excellent organizational and problem-solving skills, with the ability to work well under pressure and meet deadlines. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Coordinate and dispatch technicians to ensure timely and efficient service delivery
  • Provide exceptional customer service through effective communication and issue resolution
  • Multitask and prioritize tasks to meet deadlines and achieve goals
  • Work collaboratively with internal stakeholders to ensure seamless service delivery
  • Analyze and resolve complex issues through effective problem-solving skills

Requirements:

  • Minimum 3-5 years of experience in dispatching and coordination
  • Strong customer service skills and experience working with customers
  • Excellent organizational and problem-solving skills
  • Able to work well under pressure and meet deadlines
  • Proficiency in Microsoft Office applications

Benefits:

  • Competitive salary range: $70,000 - $80,000 per year
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) Savings Plan and College Coach
  • Employee assistance program and flexible spending accounts


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