Care Coordinator

2 weeks ago

Mt Holly, United States Home Helpers Full time
About Us

Home Helpers Home Care of Belmont is a leading provider of in-home care services for the elderly, adults recovering from surgery, and individuals with disabilities. Our mission is to provide compassionate, high-quality care that enables our clients to live safely and comfortably in their own homes.

Job Description

We are seeking a dedicated and compassionate Care Coordinator to join our team. The Care Coordinator will play a crucial role in ensuring our clients receive the best possible care. This individual will be responsible for maintaining files, managing client relationships, and supporting our team of caregivers.

Responsibilities:
  • Manage day-to-day office and field operations to ensure quality assurance of services
  • Answer phone and conduct intakes, take after-hours and weekend emergency calls, scheduling issues, and client referrals/intakes
  • Perform caregiver introductions, coordination, and supervision of client services
  • Assist with scheduling of shifts by matching caregiver qualifications and availability to clients' needs
  • Visit prospective clients after referrals are made to introduce Home Helpers Home Care and on an ongoing basis as needed
  • Stay current with changing technology, including software programs
  • Uphold, support, and promote all company policies and procedures
  • Assure proper maintenance of clinical records in compliance with local, state, and federal laws
Qualifications:
  • Experience in home care, social work, or a related field is preferred
  • Strong organizational and multitasking skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Compassionate and patient-centered approach to care
  • Familiarity with care coordination and home care services is a plus
  • Basic computer skills, including proficiency with Microsoft Office Suite
Education/Experience:
  • Associate degree (A.A.) or equivalent from two-year college or technical school; and 2 years related healthcare/home care industry experience and/or training preferred; or equivalent combination of education and experience
  • Successful management experience preferred
  • Proficient skills in Microsoft Office and scheduling software required
  • Experience with Wellsky preferred
  • Must possess and demonstrate excellent organizational, communication, interpersonal, and leadership skills as well as a positive and professional image
Certifications, Licensure, & Registration:
  • Must possess and maintain a Valid Driver's License and maintain adequate auto insurance
  • CNA certification preferred

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