Customer Support Specialist

6 days ago


West Palm Beach, Florida, United States Atlantic Shore Group LLC Full time

Overview

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The Atlantic Shore Group LLC is seeking a Customer Support Specialist to join our team. This part-time role will provide office support to the Outside Account Manager and help customers by providing product and service information.

Estimated Salary: $40,000 - $55,000 per year, depending on experience and location.

Job Description:

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We are looking for an organized and customer-focused individual to handle customer inquiries via phone and emails, provide information about products and services, troubleshoot and resolve issues and concerns, document and update customer records based on interactions, develop and maintain marketing database, schedule appointments for Account Manager, and conduct follow-ups with clients on proposals submitted.

Responsibilities:

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  • Respond to customer inquiries in a timely and professional manner">
  • Provide accurate and up-to-date information about products and services">
  • Troubleshoot and resolve customer complaints and issues">
  • Maintain accurate and detailed records of customer interactions">
  • Develop and implement effective marketing strategies to engage customers">
  • Schedule appointments and meetings for Account Manager as needed">
  • Conduct follow-up communications with clients to ensure satisfaction">
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Qualifications:

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To be successful in this role, you will need:

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  • Prior experience in customer service, sales, or related fields">
  • Excellent communication and interpersonal skills">
  • Ability to work independently and as part of a team">
  • Strong organizational and time management skills">
  • Proficiency in Microsoft Office and other software applications">
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What We Offer:

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In addition to a competitive salary, we offer a range of benefits including opportunities for career growth and development, a dynamic and supportive work environment, and a comprehensive benefits package.



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