Suite Attendant

2 weeks ago

Tulsa, Oklahoma, United States Oak View Group Full time
Job Title: Suite Attendant

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We offer a unique 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Job Summary:

The Suite Attendant is responsible for providing exceptional service to guests in the Suites. This role requires a personable and adaptable individual who can work in a fast-paced, ever-changing environment. The successful candidate will maintain excellent attendance and be available to work events as scheduled.

Responsibilities:
  • Assist in setting up food service areas within specific suites and club areas based on pre-orders.
  • Ensure all assigned suites are set prior to the event based on communication received of orders.
  • Organize and prepare events in assigned locations.
  • Assist in closing out financials per event and ensure correct billing takes place.
  • Monitor and maintain food quality.
  • Follow all company policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
  • Monitor and enforce safe alcohol policies and procedures.
  • Monitor and maintain inventory control and product requisition fulfilling.
  • Have full knowledge of food and beverage menu items and accompaniments.
  • Responsible for supervising the service of beverages to guests, including alcoholic beverages, and checking guests' IDs to verify minimum age requirements.
  • Respond to guests' additional requests.
  • Ensure suites have all necessary serving ware.
  • Maintain sanitation, health, and safety standards in work areas.
  • Meet the company standard for excellent attendance.
  • Ensure location equipment is operable and clean prior to the start of the event.
  • Recognize guests who are visibly intoxicated and take action to cut off alcohol to such individuals.
  • Perform all other duties as assigned by managers and supervisors.
Qualifications:
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner, generating a positive, enthusiastic, and cooperative work environment.
  • Ability to speak, read, and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
Education, Qualifications, and Experience:
  • At least 1-2 years of experience working in a food and beverage or customer service role.

Oak View Group is committed to equal employment opportunity and does not discriminate against employees or applicants for employment on any legally recognized basis.

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