Customer Support Specialist

4 days ago


Harrisburg, Pennsylvania, United States Liberty Tax Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at Liberty Tax. As a key member of our service desk, you will be responsible for providing top-notch customer service by answering product and service inquiries and resolving technical issues.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

The successful candidate will have a strong ability to build rapport with clients, prioritize tasks effectively, and maintain a positive demeanor under pressure.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat platforms
  • Provide accurate information about products and services, including features and benefits
  • Troubleshoot and resolve product issues and concerns in a timely and professional manner
  • Document and update customer records based on interactions
  • Maintain up-to-date knowledge of products and services to provide informed support
Qualifications and Requirements:
  • Minimum 1 year of experience in customer service, sales, or related fields
  • Excellent communication and interpersonal skills
  • Able to work in a team environment and adapt to changing priorities
  • Familiarity with CRM software and other productivity tools
What We Offer:
  • An estimated annual salary of $45,000 - $60,000
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A dynamic and supportive work environment that values employee well-being and success


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