Patient Experience Associate

4 weeks ago


Raleigh, North Carolina, United States Smile Doctors Full time
Salary Range: $50,000 - $65,000 annually.

Smile Doctors is hiring a Front Desk Coordinator II to support our patient experience team.

In this role, you will be the initial point of contact for our patients, providing exceptional service and ensuring seamless communication within our clinics. If you have experience in Orthodontics or a related field, and possess excellent communication skills, we encourage you to apply.

**Primary Responsibilities:**
* Greet patients, respond to inquiries, and direct calls effectively
* Handle patient check-in, data collection, and notification of clinicians
* Coordinate appointment scheduling, printing reminders, and verifying insurance information
* Process payments, maintain accurate records, and manage shipments
* Develop internal marketing initiatives and promote staff engagement

**Essential Requirements:**
* High school diploma or equivalent required
* Prior experience in Orthodontics or general dental field preferred
* Strong Microsoft Teams and Outlook skills

**Benefits Package:**
* Comprehensive medical, dental, vision, and life insurance
* Short and long-term disability coverage
* 401(k) plan with company match
* Paid time off and holidays
* Discounts on orthodontic services for you and your family

**Why Join Us:**
* Work for a leading provider of exceptional patient care
* Grow with an expanding organization and develop new skills

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