Information Systems Technician II

5 days ago


Reno, Nevada, United States City of Reno Full time

Job Summary

The City of Reno is seeking a highly skilled Information Systems Technician II to join our team. As a key member of our IT department, you will provide second-level support for the planning, design, testing, and implementation of citywide computer, telecommunications, and other end-user systems.

Key Responsibilities

  • Install, upgrade, and configure computers, telephones, printers, and peripherals.
  • Load and test upgraded operating systems and computer software.
  • Diagnose computer and software problems and implement solutions.
  • Provide excellent customer service to requests and inquiries from system users.
  • Maintain the City's technology equipment inventory and process equipment for vendors.
  • Perform security administration for network resources and maintain network user and machine accounts.
  • Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure.
  • Administer and troubleshoot multimedia and maintain digital video recording systems.
  • Update the City documentation library to include documentation on equipment, software, fixes, repairs, and contact information.

Requirements

  • An Associate's Degree in computer science, information systems, business, or a closely related field.
  • Three years of increasingly responsible computer support experience, with experience in a government agency environment desirable.
  • Possession of an appropriate, valid driver's license.
  • CompTIA (Professional or Master), Microsoft MCP, MCSE, MCITP, or other certification desirable and may be substituted for one year of experience.

Working Environment

The work is performed primarily in a standard office setting with some travel from site to site. There may be exposure to inclement weather.

Physical Demands

The primary functions require sufficient physical ability and mobility to work in an office setting, to stand or sit for prolonged periods of time, and to occasionally stoop, bend, kneel, crouch, reach, and twist.



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