Front Desk Associate

3 weeks ago


Miami FL USA, United States Grand Fitness Mgmt, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Grand Fitness Mgmt, LLC. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests while ensuring a positive and welcoming experience in our Judgement Free Zone.

Key Responsibilities
  • Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone.
  • Help members achieve their fitness goals by offering support and assistance on the club floor.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, including sign-ups, updates, cancellations, and collecting unpaid balances.
  • Conduct prospective member calls and tours to assess their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Ensure the cleanliness and sanitization of exercise equipment, Black Card spa amenities, and communal spaces.
Requirements
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Basic computer proficiency.
Why Join Our Team?
  • Medical benefits.
  • Free Black Card Membership.
  • 401(K) Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

At Grand Fitness Mgmt, LLC, we prioritize the health and safety of our team members and guests. We expect all team members to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and conducting work in a safe manner.


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