Front Desk Associate
3 weeks ago
We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Grand Fitness Mgmt, LLC. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests while ensuring a positive and welcoming experience in our Judgement Free Zone.
Key Responsibilities- Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone.
- Help members achieve their fitness goals by offering support and assistance on the club floor.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions, including sign-ups, updates, cancellations, and collecting unpaid balances.
- Conduct prospective member calls and tours to assess their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Ensure the cleanliness and sanitization of exercise equipment, Black Card spa amenities, and communal spaces.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
- Medical benefits.
- Free Black Card Membership.
- 401(K) Savings Plan.
- Employee perks and discounts.
- Engaging team-building competitions and social events.
At Grand Fitness Mgmt, LLC, we prioritize the health and safety of our team members and guests. We expect all team members to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and conducting work in a safe manner.
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Miami, FL , USA, United States PF Miami Developers LLC Full time{"title": "Front Desk Associate", "description": "OverviewAs a Front Desk Associate at PF Miami Developers LLC, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests while upholding our Judgement Free Zone standards. This role requires a passion for our brand and a commitment to creating a...
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