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Financial Center Director

1 month ago


Charlotte, North Carolina, United States United Bank, Inc. Full time
Job Summary

This Financial Center Manager opportunity will be responsible for overseeing the functions of a full-service branch, including maintaining existing and developing new customer relationships, both personal and business. The SouthPark Branch deposit size exceeds $75,000,000. Accountability includes achieving sales performance objectives of the branch relating to deposit growth, fee income, and expense control. Responsible for the supervising, coaching, and developing of branch staff and ensuring the communication and adherence with all Bank best practices, policies, procedures, and regulations.

Key Responsibilities
  1. Leads by example and proactively builds existing retail and business customer relationships and develops new consumer relationships
  2. Develops new business relationships by identifying qualified prospects, using pre-call planning tools and resources, and following up with all external business development calls
  3. Achieves sales performance goals and objectives relating to, deposit growth, investment and fee income, and cost control
  4. Reinforces sales skills to effectively uncover customer needs and recommend appropriate Bank products and services
  5. Manages and coaches the branch sales team to effectively provide financial solutions to customers
  6. Provides customer resolution to problems and inquiries through direct personal action or referral to the proper department
  7. Has knowledge of and complies with Bank security and operating policies and procedures, as well as compliance regulations including KYC, OFAC, CIP, and Information Security policies and procedures
  8. Ensures that dual control is in place for all vaults/safes containing cash/negotiables
  9. Coordinates with Regional Managers and Human Resources on the hiring of new employees, performance reviews, employee discipline, terminations and salary adjustments
  10. Takes responsibility in meeting monthly branch and/or individual scorecard sales goals on a consistent basis by monitoring self-performance and following action plans
  11. Keeps up-to-date on Bank products and services to effectively provide financial solutions to customers, as well as to branch sales team
  12. Provides regular team meetings for branch personnel to convey information received in seminars, manager's meetings, conference calls and other sources
  13. Refers customers to wealth management, brokerage and commercial representatives as appropriate
  14. Manages the approval of all new accounts, the approval of checks for cashing, and the signing of official checks and certificates of deposit
  15. Manages overall responsibility for settlement of branch cash
  16. Conducts audits and oversees completion of monthly and quarterly branch audits
  17. Opens and closes branch office adhering to bank's security policy and procedures
  18. Participates as a member of branch-local civic organizations to promote Bank name, products and services
  19. Coaches and ensures that best practices are being followed with regard to mystery shops, @ your service standards, and the distribution and effective discussion of bank marketing materials, as assigned
  20. May be responsible for managing more than one Branch
  21. As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled work hours.
  22. Based on branch location within a market, will be required to promote/discuss consumer lending products with customers within compliance of the Safe Act guidelines and United procedures.
  23. Based on branch location within a market, will be responsible for maintaining an active NMLS license by completing all training and annual renewal requirements as required