Referral Coordinator
4 weeks ago
PrimeCare Community Health is seeking a skilled Referral Coordinator to join our team. As a Referral Coordinator, you will play a critical role in obtaining authorization and communicating with patients and providers about referrals generated by PrimeCare providers.
Key Responsibilities:
* Obtain authorization and communicate with patients and providers about referrals generated by PrimeCare providers.
* Use the electronic medical record referral workqueue and referral reports to complete and obtain authorization of specialist referral orders, and imaging and procedure orders.
* Prepare referral forms and transmit required information to specialists. Submit referral information to insurance companies for prior authorization.
* Communicate with patients and providers to obtain any needed information for referral completion, and to inform of any unanticipated delays.
* Identify in-network providers for appropriate specialty and arrange appointments as necessary.
* Document and inform patient of referral status. Communicate with patients and providers to obtain any needed information for referral completion. If needed, assist in scheduling appointments.
Requirements:
* Excellent written and verbal communication skills.
* Strong computer skills with proficiencies in Outlook, Word, PowerPoint, Excel, internet-based applications, and the Microsoft operating system.
* Ability to work effectively and independently.
* Understanding and appreciation for diversity among patients and employees.
* Excellent customer service skills.
* Work in a team-oriented environment with a variety of professionals with different work styles and support needs.
* Ability to see how one's work intersects with that of other departments of PrimeCare Community Health and those of partner organizations.
* Bilingual in English and Spanish or Polish preferred.
Benefits:
* 27 days of PTO each year, accrued each pay period
* 3 personal days
* 1 floating holiday
* 7 paid holidays
* Medical/Dental/Vision coverage available the 1st of the month following 30 days
* Company-paid life, short-term disability, and long-term disability coverage
* Discretionary 403(b) match and profit sharing after meeting service requirements
* Flexible spending accounts
* Accident & critical illness coverage
* Pet insurance
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