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4 weeks ago
We are seeking a highly motivated and customer-focused Customer Assistance Specialist to join our team at Toyota Financial Services. As a key member of our Customer Assistance Team, you will play a critical role in providing exceptional service to our customers, ensuring timely resolution of account issues, and maintaining a high level of customer satisfaction.
Key Responsibilities- Analyze payment history and communicate account status to customers using established guidelines.
- Document all activities in accordance with procedures, utilizing appropriate systems and forms.
- Analyze account characteristics and negotiate with customers to bring accounts current or recommend suitable solutions.
- Utilize collection and skip tracing tools to maintain delinquencies, repossessions, and losses at or below corporate objectives.
- Report and refer sensitive and complex issues to the Customer Assistance Supervisor.
- Complete non-phone-based projects and account maintenance/remediation efforts.
- Make critical decisions when assigning accounts for repossession.
- High School Diploma or equivalent.
- Excellent verbal communication and interpersonal skills.
- Adaptability and coachability to work through complex changes/situations.
- Working knowledge of Microsoft Office Applications.
- College degree or equivalent work experience.
- Previous collections experience.
Toyota Financial Services is a leading provider of financial services to Toyota and Lexus customers in North America. We are committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our customers.
What We Offer- A competitive base salary and comprehensive benefits package.
- A hybrid work schedule with opportunities for remote work.
- Professional growth and development programs, including tuition reimbursement.
- A comprehensive health care and wellness plan for you and your family.
- Flexible spending accounts and paid holidays.
We are an equal opportunity employer that celebrates diversity and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
