Customer Service Representative
2 weeks ago
Unlock Your Potential as a Customer Service Representative with PoolCorp
About the Job
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the face of our sales center, you will be responsible for empowering our customers to build, manage, and grow successful landscape businesses.
Key Responsibilities:
- Deliver Exceptional Customer Service by greeting customers, listening to their needs, and providing recommendations that improve their bottom line.
- Collaborate with Team Members to sell Horizon's value and provide customers with the best service and experience possible.
- Prepare Sales Orders and assist customers in selecting and loading merchandise.
- Make Follow-up Calls to potential and existing customers to introduce opportunities and solicit additional business.
- Resolve Customer Complaints professionally and in a timely manner.
- Maintain a Clean and Organized Sales Center and assist with receiving, shipping, and general warehouse duties.
Requirements:
- Strong Customer-Service Attitude and self-motivated personality.
- Excellent Communication Skills and ability to think critically to identify solutions to problems.
- Good Computer and Record-Keeping Skills and aptitude to learn ever-evolving systems, programs, and processes.
- Ability to Frequently Lift and Move Items that weigh up to 20 pounds and occasionally up to 75 pounds.
- Possess or Obtain Forklift Certification and be 18 years of age or older to apply.
Preferred:
- High School Diploma or GED and bilingual (English/Spanish) a plus.
- Irrigation Experience is a huge plus and knowledge in other landscape products is helpful.
About Us
PoolCorp is a leading distributor of swimming pool, landscaping, and outdoor living products. We pride ourselves on offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.
Why PoolCorp?
We offer a dynamic work environment, excellent benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity
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