Complex Claims Consulting Director

6 days ago


Louisville, Kentucky, United States CNA Full time
Job Title: Complex Claims Consulting Director

CNA is seeking a highly skilled and experienced Complex Claims Consulting Director to join our team. As a key member of our leadership team, you will be responsible for managing complex and high-exposure claims, providing exceptional customer service, and driving continuous improvements in our claims handling processes.

Key Responsibilities:
  • Manage a portfolio of complex and high-exposure claims, ensuring timely and adequate reserves are set and managed.
  • Develop and execute claim resolution strategies, collaborating with internal and external business partners to achieve quality and cycle time standards.
  • Lead investigations to determine compensability, liability, and covered damages, gathering pertinent information and documenting statements from customers and claimants.
  • Drive the resolution of claims, collaborating with coverage experts, negotiating complex settlements, and partnering with counsel to manage complex litigation.
  • Establish and manage significant claim budgets, identifying and selecting appropriate resources to deliver high-quality services and coordinate timely resolution of claims.
  • Discover and address subrogation/salvage opportunities or potential fraud occurrences, evaluating facts and making referrals to appropriate resources for further investigation.
  • Achieve quality standards by effectively managing each claim, ensuring company protocols are followed, work is accurate and timely, and files are properly documented.
  • Prepare and present high-profile, complex information to senior leadership, customers, counsel, and others, effectively identifying high-profile matters and developing executive loss summaries.
  • Maintain subject matter expertise and ensure compliance with state/local regulatory requirements, following company guidelines and staying current on commercial insurance laws, regulations, or trends.
Requirements:
  • Bachelor's degree with JD preferred in a related discipline or equivalent.
  • Typically a minimum ten years of relevant experience.
  • Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
  • Advanced negotiation experience.
  • Professional designations are highly encouraged (e.g. CPCU).
What We Offer:

CNA offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced claims professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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