Customer Service Associate
6 days ago
Key Responsibilities:
- Respond to customer inquiries via phone and email.
- Evaluate and analyze customer requests to provide suitable solutions or alternatives.
- Determine the caller's needs and direct them to the proper department.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
Qualifications:
- Previous experience in customer support required.
- Excellent communication and typing skills (minimum 45 words per minute).
- Able to learn new software quickly and adapt to changing situations.
- Must be willing to undergo a background check and drug screen.
Compensation: $18.00 - $21.00 per hour.
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