Real Estate Portfolio Coordinator

5 days ago


Houston, Texas, United States PHH Mortgage Full time

**Job Overview:** PHH Mortgage is seeking a highly skilled Commercial Loan Servicing Manager to join our team. As a key member of our team, you will be responsible for overseeing the performance of assigned portfolios, providing exceptional customer service to our clients, and collaborating with internal departments to manage assets.

Key Responsibilities:

  • Maintain regular communication with borrowers and investors regarding account status and payment arrangements
  • Perform daily customer service activities via handling inbound and outbound calls, emails, and correspondence
  • Determine best asset performance strategy by analyzing financial information, loan documents, and market conditions
  • Collaborate with Portfolio Analysts to monitor delinquent commercial loans and develop strategies to resolve and decrease delinquencies
  • Analyze property operating statements and rent rolls as part of Watchlist monitoring and collateral review
  • Administer individual portfolio Watchlist reporting to proactively identify property and borrower's issues
  • Manage assets to ensure receipt of updates for tax, insurance, escrow accounts; address any escalated issues that arise

Requirements:

  • 4-year degree from an accredited University preferred
  • Minimum 3 years of mortgage banking experience required
  • Strong oral and written communication skills
  • Knowledgeable in Microsoft Office and other information processing programs
  • Bilingual (English and Spanish) is considered a plus

Estimated Salary: $90,000 - $120,000 per year

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