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Executive Team Leader of Service Operations

2 months ago

Austin, Texas, United States Target Full time
About This Role

We are seeking a highly skilled and experienced Executive Team Leader to join our team at Target. As a key leader, you will be responsible for driving sales growth, improving guest satisfaction, and leading a team of Guest Advocates and Service and Engagement Leaders.

Key Responsibilities
  • Build and manage a high-performing team of Guest Advocates and Service and Engagement Leaders to deliver exceptional guest service and drive sales growth.
  • Drive total store sales and understand your role in sales growth, as well as how your departments and team contribute to and impact total store profitability.
  • Anticipate staffing needs, talent plan, and recruit both long and short-term.
  • Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities to drive proficiencies for all front-of-store experiences.
  • Engage in consistent and meaningful development conversations throughout the critical touchpoints within the Service and Engagement Team Leader career path.
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
  • Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical Service and Engagement behaviors.
  • Understand business reporting and guest insights to understand, troubleshoot, and follow up on opportunity areas.
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.
  • Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events, and weekends.
  • Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales.
  • Ensure Team Leaders' schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
  • Be the champion of physical and digital offerings to ensure your team can inform, educate, and promote the suite of benefits, features, and offerings that reward our guests and/or enhance their shopping experience (including Target RedCard and Wallet).
  • Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches, and events.
  • Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
  • Lead the team to deliver an efficient and hassle-free guest pick-up experience.
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends).
  • Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment.
  • As a key carrier, follow all safe and secure training and processes.
  • Address store needs (emergency, regulatory visits, etc.).
What We Are Looking For

We are looking for a highly skilled and experienced Executive Team Leader who is passionate about delivering exceptional guest service and driving sales growth. If you are a strong communicator, a leader who can motivate and inspire a team, and someone who is committed to creating a positive and inclusive work environment, we encourage you to apply.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.