Car Wash Operations Manager

1 month ago

Folsom, United States Spark Car Wash Full time
About Spark Car Wash

Spark Car Wash is a rapidly growing network of high-tech car washes with a mission to give every car a clean owner and every employee a fulfilling career. We're a young, lively, ambitious team with a passion for innovation and customer satisfaction.

Job Summary

We're seeking an experienced Assistant Manager to join our team and help us achieve our goals. As an Assistant Manager, you'll be responsible for developing and maintaining a team of car wash professionals who deliver exceptional customer service and maintain the highest standards of quality and safety.

Key Responsibilities
  • Recruit, train, and develop a team of car wash professionals to achieve business metrics and service standards.
  • Identify opportunities to improve customer service and implement solutions to enhance the customer experience.
  • Motivate and coach the car wash team to achieve their best performance and maintain a positive work environment.
  • Communicate effectively with all levels of employees and foster a culture of open and honest dialogue, feedback, and innovation.
  • Assist the General Manager in achieving sales targets and operational budget costs.
  • Maintain quality control of cars coming out of the tunnel and ensure correct chemical usage and equipment maintenance and repair needs.
  • Serve as the first line of escalation to resolve customer service issues and notify the General Manager of reports of damage and other customer service-related issues.
  • Responsible for the timely and accurate processing of cash deposits collected from point of sale machines.
  • Maintain a clean, attractive, and safe facility and assist in creating the weekly schedule for all employees.
Requirements
  • High school diploma/GED preferred or equivalent combination of education and experience.
  • At least 1 year in a supervisory experience role.
  • Basic math skills and basic computer skills.
Working Conditions

The Assistant Manager position requires the ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as walking, standing, bending, stooping, and handling of tools/materials as well as lifting up to 50 lbs. The position also requires the ability to see details at close range and work in all types of weather conditions.

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