Customer Service Representative
4 weeks ago
Luxfer Graphic Arts is seeking a highly skilled Customer Service Specialist to join our sales team. As a valued member of our team, you will be responsible for managing customer orders, providing exceptional service, and supporting our field-based sales managers.
Main Responsibilities:
- Enter customer orders into the system according to customer requirements
- Work with operations and dispatch to provide availability and dispatch information to customers
- Daily interaction with UK Team
- Assist in the preparation of weekly and monthly sales performance reports
- Assist in the preparation of customer price lists and surcharges
- Log customer complaints into the system and ensure follow up within agreed timescales
- Issue customer credits following approval
- Ensure all documentation and processes are followed to be SOX compliant
- Provide support and data analysis to field sales managers as and when required
- Provide support for and occasionally attend exhibitions
- Implement and maintain sales team procedures and suggest improvements where required
- Other duties as requested
Requirements:
- Related experience in a customer service environment
- Experience of using MS Office, Word, Excel, Outlook and PowerPoint
Benefits:
- Medical, Vision, Dental *Start on the 1st day of the following month after being hired*
- 401k with Company match of up to 6%
- 10 Company Paid Holidays
- Vacation and Personal Time
- An Operating company of Luxfer Group (NYSE: LXFR) with Discount Stock Purchasing Options
- Luxfer Graphic Arts is based in Madison, Illinois (Close to Downtown St. Louis)
- & Much More
Luxfer Graphic Arts is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Women, minorities and veterans are encouraged to apply.
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