Intake Coordinator

2 weeks ago


Fayetteville, North Carolina, United States Volunteers of America Chesapeake and Carolinas Full time
Job Title: Intake Specialist

Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as an Intake Specialist. In this role, you will serve as the initial point of contact for applicants seeking SSVF services, providing critical support and guidance throughout the application process.

Key Responsibilities:

  • Respond to inquiries from applicants regarding program eligibility requirements and other issues as needed.
  • Receiving and processing applications, maintaining accurate records and ensuring timely completion of tasks.
  • Collaborate with local office staff to ensure seamless intake process and provide excellent customer service.
  • Perform initial data entry and updates in AWARD: Electronic Health Record system for SSVF.
  • Maintain electronic and paper applicant files, including making appropriate entries into the applicant database.
  • Develop and maintain relationships with inter- and intra-agency partners and departments regarding housing and support services for applicants.
  • Participate in training, supervision, and regular staff meetings to ensure ongoing learning and professional growth.

Qualifications:

  • Minimum four-year degree or comparable experience working directly with families and at-risk populations.
  • Ability to organize, assign tasks, and supervise volunteer staff.
  • Excellent verbal and written communication skills.
  • Ability to work well with diverse populations and maintain confidentiality.
  • Proficiency in Microsoft Office Applications.
  • Bilingual in Spanish preferred.

About Us: Volunteers of America Chesapeake and Carolinas empowers self-reliance and inspires hope by providing personalized housing, ministry, health, and human services to vulnerable individuals, their families, and the community.

What We Offer: We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.


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